NO REFUNDS - due to items being handmade and made to order, purchases are Non- refundable

You may do a one time exchange unwashed and unworn items  for a different size if the size you have chosen does not fit. 

Custom sized / made / designed items are absolutely non-refundable. If Lost, or stolen or sent back by the postal service they will be refunded in the form of a GIFT CARD.

If custom orders are sent back / refused by the customer without reason, a gift card will be issued at my discretion. 

I am not responsible for lost or stolen packages. Please contact the post office and file a claim.

I AM ALSO NOT RESPONSIBLE FOR INTERNATIONAL PACKAGES HELD UP AT CUSTOMS OR UNDELIVERABLE. If the package makes its way back to me you will be refunded accordingly (for example; Custom Orders a Gift Card and Regularly stocked and sized items In the form of original payment method) you will also have the option to pay shipping charges to have the custom sized items sent back to you as they are custom made to fit your pets.

If the packaged does not get returned there  will be nothing I am able to do besides provide store credit so long as there is proof it was delivered back or sent back by the postal service.

CLOSET SALES ARE FINAL REGARDLESS OF FIT ETC. Please check the measurements before purchase.

UNDELIVERABLE PACKAGES- I am not responsible for shipping charges on packages. IN THE EVENT THAT THIS HAPPENS,  You MUST PROVIDE SHIPPING FUNDS TO RESHIP THE ITEM AS it was addressed correctly and returned.